Privacy Policy

Introduction

Welcome to Ihsas Vending Machines L.L.C ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vending machines and visit our website.

By using our services, you consent to the data practices described in this policy.

Information We Collect

1. Payment Information

When you make a purchase at our vending machines using card or contactless payment methods, we collect transaction data necessary to process your payment, including:

Card transaction details (processed securely through our payment gateway)
Transaction amount and timestamp
Machine location identifier

Important: We do not store your complete card details. All payment information is processed securely through Nayax, our third-party payment processor, which complies with PCI-DSS (Payment Card Industry Data Security Standards).

2. QR Code Interactions

When you scan QR codes on our vending machines, we may collect:

Device type and operating system
Time and date of scan
Machine location

3. Website Usage Data

When you visit our website to track purchases or find machine locations, we collect:

IP address
Browser type and version
Pages visited and time spent
Referring website addresses
Device information

This data is collected through Google Analytics to help us improve our services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

Payment Processing: To complete your vending machine transactions securely
Service Improvement: To analyze usage patterns and improve our vending machine locations and product offerings
Machine Locator: To provide you with accurate information about vending machine locations
Purchase Tracking: To allow you to view your transaction history
Website Analytics: To understand how visitors use our website and improve user experience
Legal Compliance: To comply with applicable laws and regulations in the United Arab Emirates
Fraud Prevention: To detect and prevent fraudulent transactions

How We Share Your Information

We may share your information with the following third parties:

1. Payment Processor

Nayax - Our payment gateway provider processes all card and contactless payments. Nayax maintains its own privacy policy and security standards. For more information, visit Nayax' privacy policy.

2. Analytics Provider

Google Analytics - We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect and process data according to its own privacy policy.

3. Legal Requirements

We may disclose your information if required by law, court order, or governmental authority in the United Arab Emirates, or to protect our rights, property, or safety.

4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration,

disclosure, or destruction, including:

Secure payment processing through PCI-DSS compliant systems
Encryption of data in transit
Regular security assessments
Restricted access to personal information
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction data is typically retained for accounting and legal compliance purposes.

Your Rights

Under UAE data protection principles, you have certain rights regarding your personal information:

Right to Access: You may request access to the personal information we hold about you
Right to Correction: You may request correction of inaccurate or incomplete information
Right to Deletion: You may request deletion of your personal information, subject to legal obligations
Right to Object: You may object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices of these

third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have

collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates, including servers maintained by our service providers

(Nayax and Google). We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of

any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Displaying a notice on our vending machines or website
We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ihsas Vending Machines L.L.C

Email: contact@dibsvending.com

Phone: +971-58-946-9158

Address: Office 24-02, Sama Residence, Al Nahda First, Dubai, United Arab Emirates

Consent

By using our vending machines and website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.